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Is medical cannabis addictive?​

Is medical cannabis addictive?​ It is important to note that while the vast majority of people who use cannabis do not develop an addiction to it, some people may experience a dependence on cannabis, particularly if they use it heavily and over a long period of time.   According to some studies, the risk of […]

Is medical cannabis legal?​

Is medical cannabis legal?​ Yes, by prescription. In the United Kingdom, medical cannabis is legal, but it is still a controlled substance and is only available on prescription. In order to prescribe medical cannabis, a doctor must be registered with the General Medical Council (GMC) and must follow the guidelines set out by the National […]

Will I be able to reorder my prescription?​

Will I be able to reorder my prescription?​ Yes. You may request a renewed prescription by signing in to your account and clicking on reorder prescription. In most cases, you will not need to book a new appointment, but you will need to follow up with your doctor at least once every six months.

I’m missing my booking confirmation​

I’m missing my booking confirmation​ Please check and verify your email address. Our system will send you a link to join your consultation by email, as well as an SMS reminder (if you’ve opted for it). Be sure to check your spam folder as well.

Can I cancel my appointment?​

Can I cancel my appointment?​ You can cancel your appointment up to 24 hours prior. We won’t be able to issue a refund for appointments that have been cancelled within 24 hours of their start time. To cancel, please reach out to our support team.   Check our terms of service for more information.

How should I prepare for my appointment?​

How should I prepare for my appointment?​ Find somewhere quiet and comfortable. We recommend you use your computer to access your appointment, as they can take up to 30 minutes. You’ll need to have a steady internet connection, a web camera, and a microphone. We recommend checking everything in advance.   Your privacy is important. […]

Why do you need to access my records?​

Why do you need to access my records?​ To assess your suitability for treatment, our doctors will need access to your NHS Summary Care Record. Normally, private clinics will ask you to procure this from your GP.   However, our doctors have access to this information directly, and can access an electronic summary without needing […]

Can you schedule an appointment for me?​

Can you schedule an appointment for me?​ Unfortunately, no. For legal reasons, our staff is not authorised to take your payment information directly over the phone. However, if you run into any trouble, our team will be more than happy to guide you through the process. Please reach out to our support staff for further […]

I want to make a complaint​

I want to make a complaint​ We’re sorry to hear that! Please contact us to let us know why. We’ll do our best to help. Are you a medical cannabis clinic?​ Treat it is a medical cannabis clinic with a focus on pain management. At Treat it, we specialise in alternative plant-based treatments scientifically proven to help […]

Am I eligible for treatment?

Am I eligible for treatment?​ To qualify for a full assessment, you’ll be asked to fill in a short eligibility questionnaire before making your first appointment. ■ UK resident ■ 21 years or older ■ Not pregnant, breastfeeding, or planning to become pregnant ■ Haven’t been diagnosed with schizophrenia, schizoaffective disorder, or any kind of […]