Frequently Asked Questions

Got any questions? Search through our FAQs and learn more about our Treat It services

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Are you a medical cannabis clinic?​

We’re an online specialist pain treatment service offering access to industry-leading medical experts and approved medicinal cannabis treatments. At Treat It, we specialise in treatments scientifically proven to help some patients treat their symptoms. Please check our conditions page to learn more about the conditions we treat, and our treatments page to learn more about medical cannabis. For primary care, we recommend our sister clinic The GP Service.

I'm having some technical issues​

We’re sorry to hear that! Please reach out to our support staff for assistance.

Am I eligible for treatment?​

To qualify for a full assessment, you’ll be asked to fill in a short eligibility questionnaire before making your first appointment.

■ Located in Great Britain

■ 21 years or older

■ Not pregnant, breastfeeding, or planning to become pregnant

■ Haven’t been diagnosed with schizophrenia, schizoaffective disorder, or any kind of psychosis disorder

■ Have tried at least 2 medications prescribed by a healthcare professional to control your condition

Can you schedule an appointment for me?​

Unfortunately, no. For legal reasons, our staff is not authorised to take your payment information directly over the phone. However, if you run into any trouble, our team will be more than happy to guide you through the process. Please reach out to our support staff for further assistance.

How should I prepare for my appointment?​

Find somewhere quiet and comfortable. We recommend you use your computer to access your appointment, as they can take up to 30 minutes. You’ll need to have a steady internet connection, a web camera, and a microphone. We recommend checking everything in advance.

 

Your privacy is important. Find a place where you can talk freely and without interruptions.

 

Have an ID ready. Your doctor will need to identify you in the beginning of your appointment. We accept passports of any nationality, UK driving licence, or a UK biometric residence permit.

I'm missing my booking confirmation​

Please check and verify your email address. Our system will send you a link to join your consultation by email, as well as an SMS reminder (if you’ve opted for it). Be sure to check your spam folder as well.

Yes, by prescription. In the United Kingdom, medical cannabis is legal, but it is still a controlled substance and is only available on prescription. In order to prescribe medical cannabis, a doctor must be registered with the General Medical Council (GMC) and must follow the guidelines set out by the National Institute for Health and Care Excellence (NICE).

Are there any side effects to medical cannabis?​

Potential side effects depend on the specific strain, dosage, and the individual biology of the patient.

 

Possible side effects can include:

 

■ Dry mouth
■ Dizziness
■ Dry eyes
■ Impaired judgement
■ Paranoia or anxiety
■ Increased heart rate

 

It’s important to note that these side effects are generally mild and temporary, and most people do not experience significant problems when using medical cannabis. If you have been prescribed medical cannabis and are experiencing significant side effects, be sure to discuss this with your Treat It specialist doctor. They can help you determine the best course of treatment for your specific needs.

Do you treat patients from Northern Ireland?

At this time, we are not able to treat patients from Northern Ireland. However, we are working to expand our services and hope to be able to offer care to patients from Northern Ireland soon. Thank you for your patience!

How do I begin treatment?

Begin by scheduling an appointment. You’ll need to complete a short eligibility questionnaire as well as authorise our access to your NHS Summary Care record.

Together with you, your doctor will review your medical history and assess your suitability for treatment. Afterwards, your case will be submitted to a specialised medical team for further review and assessment. If approved, we will issue your prescription for your approval. The entire process normally takes between 2-5 days.

Once we receive your approval and payment, your prescription will be sent to your nominated pharmacy for dispatch.

How much will it cost?

Your initial Treat It consultation fee is £79.99, but it’s important to note that this cost does not include the price of medication. The cost of medication can vary depending on the patient’s individual needs and the specific product prescribed.

It’s important to mention that the treatment will vary from patient to patient based on their unique medical history and condition. Therefore, the cost of cannabis-based medicines could range from £45 to more than £1,000. However, on average, patients can expect to pay around £350 per month for their medication.

If a patient requires a repeat prescription, the cost is £9.99 assuming no changes are needed, and a follow-up consultation costing £49.99 will be required if there are changes to the prescription, such as a different dosage or product.

Please see our conditions page for more information. We accept credit/debit card payment. When booking an appointment or ordering a prescription, you will be taken to a checkout page to complete your transaction.

Pleae note: we do not keep your credit card information on record.

I want to make a complaint​

We’re sorry to hear that! Please contact us to let us know why. We’ll do our best to help.

Why do you need to access my records?​

To assess your suitability for treatment, our doctors will need access to your NHS Summary Care Record. Normally, private clinics will ask you to procure this from your GP.

 

However, our doctors have access to this information directly, and can access an electronic summary without needing to request it specifically from your GP.

 

The NHS Summary Care Record is a copy of key information which provides our doctors with faster, secure access to essential information about you if required. Please be aware, we will never seek your information without your explicit consent. As part of the registration process, you will be asked to authorise us to access your NHS Summary Care Record.

Can I cancel my appointment?​

You can cancel your appointment up to 24 hours prior. We won’t be able to issue a refund for appointments that have been cancelled within 24 hours of their start time. To cancel, please reach out to our support team.

 

Check our terms of service for more information.

Will I be able to reorder my prescription?​

Yes. You may request a renewed prescription by signing in to your account and clicking on reorder prescription. In most cases, you will not need to book a new appointment, but you will need to follow up with your doctor at least once every six months.

Is medical cannabis addictive?​

It is important to note that while the vast majority of people who use cannabis do not develop an addiction to it, some people may experience a dependence on cannabis, particularly if they use it heavily and over a long period of time.

According to some studies, the risk of developing a cannabis use disorder or addiction is generally lower than 10%.

Cannabis use disorder is characterised by the inability to stop using cannabis despite experiencing negative consequences as a result of its use. Cannabis use disorder can range from mild to severe, and it may develop into addiction in some cases.

However, it is important to note that the risk of developing a cannabis use disorder or addiction is generally lower than the risk associated with the use of other substances, such as alcohol or opioids.

Additionally, the potential negative consequences of cannabis use disorder or addiction can be managed and treated successfully with appropriate medical care.

It is important for medical cannabis patients to be aware of the potential for cannabis use disorder or addiction and to use cannabis responsibly as part of their treatment plan. If you have concerns about your cannabis use, it is important to speak with a healthcare professional for guidance and support.

Can I drive while using medical cannabis?
Cannabis may produce undesirable effects such as dizziness and drowsiness which may impair judgement and performance of skilled tasks. Patients should not drive, operate machinery or engage in any hazardous activity if they are experiencing any significant central nervous system (CNS) effects such as dizziness or drowsiness.
Are you a medical cannabis clinic?​

Treat It is a medical cannabis clinic with a focus on pain management. At Treat It, we specialise in alternative plant-based treatments scientifically proven to help some patients treat their symptoms. Please check our conditions page to learn more about the conditions we treat, and our treatments page to learn more about medical cannabis. For primary care, we recommend our sister clinic The GP Service.

Am I eligible for treatment?​

To qualify for a full assessment, you’ll be asked to fill in a short eligibility questionnaire before making your first appointment.


■ UK resident

■ 21 years or older

■ Not pregnant, breastfeeding, or planning to become pregnant

■ Haven’t been diagnosed with schizophrenia, schizoaffective disorder, or any kind of psychosis disorder

■ Have tried at least 2 medications prescribed by a healthcare professional to control your condition

I'm having some technical issues​

We’re sorry to hear that! Please reach out to our support staff for assistance.

Where can I find mental health support resources?

Feeling stressed, anxious, or depressed can significantly impact various aspects of life, including physical health, work, relationships, and overall well-being. It’s crucial to remember
that you are not alone and that support is available. Taking the first step to seek help is a courageous act and can lead to positive changes and improved mental health.

At Treat It Clinic, we understand the importance of accessing support when needed. However, it is important to note that our clinic is not an emergency service. If you or someone you know is in immediate crisis, please call 999.

Remember, taking care of your mental health is essential for overall well-being. Don’t hesitate to reach out for support when needed. You deserve to feel better, and help is available.

How do I begin treatment?

Begin by scheduling an appointment. You’ll need to complete a short eligibility questionnaire as well as authorise our access to your NHS Summary Care record.

Together with you, your doctor will review your medical history and assess your suitability for treatment. Afterwards, your case will be submitted to a specialised medical team for further review and assessment. If approved, we will issue your prescription for your approval. The entire process normally takes between 2-5 days.

Once we receive your approval and payment, your prescription will be sent to your nominated pharmacy for dispatch.

How much will it cost?

Book an appointment for £79.99. Medication costs will vary according to your prescription. Please see our conditions page for more information. We accept credit/debit card payment. When booking an appointment or ordering a prescription, you will be taken to a checkout page to complete your transaction. We do not keep your credit card information on record.

I want to make a complaint​

We’re sorry to hear that! Please contact us to let us know why. We’ll do our best to help.

Can you schedule an appointment for me?​

Unfortunately, no. For legal reasons, our staff is not authorised to take your payment information directly over the phone. However, if you run into any trouble, our team will be more than happy to guide you through the process. Please reach out to our support staff for further assistance.

How should I prepare for my appointment?​

Find somewhere quiet and comfortable. We recommend you use your computer to access your appointment, as they can take up to 30 minutes. You’ll need to have a steady internet connection, a web camera, and a microphone. We recommend checking everything in advance.

 

Your privacy is important. Find a place where you can talk freely and without interruptions.

 

Have an ID ready. Your doctor will need to identify you in the beginning of your appointment. We accept passports of any nationality, UK driving licence, or a UK biometric residence permit.

I'm missing my booking confirmation​

Please check and verify your email address. Our system will send you a link to join your consultation by email, as well as an SMS reminder (if you’ve opted for it). Be sure to check your spam folder as well.

Why do you need to access my records?​

To assess your suitability for treatment, our doctors will need access to your NHS Summary Care Record. Normally, private clinics will ask you to procure this from your GP.

 

However, our doctors have access to this information directly, and can access an electronic summary without needing to request it specifically from your GP.

 

The NHS Summary Care Record is a copy of key information which provides our doctors with faster, secure access to essential information about you if required. Please be aware, we will never seek your information without your explicit consent. As part of the registration process, you will be asked to authorise us to access your NHS Summary Care Record..

Can I cancel my appointment?​

You can cancel your appointment up to 24 hours prior. We won’t be able to issue a refund for appointments that have been cancelled within 24 hours of their start time. To cancel, please reach out to our support team.

 

Check our terms of service for more information.

Will I be able to reorder my prescription?​

Yes. You may request a renewed prescription by signing in to your account and clicking on reorder prescription. In most cases, you will not need to book a new appointment, but you will need to follow up with your doctor at least once every six months.

Yes, by prescription. In the United Kingdom, medical cannabis is legal, but it is still a controlled substance and is only available on prescription. In order to prescribe medical cannabis, a doctor must be registered with the General Medical Council (GMC) and must follow the guidelines set out by the National Institute for Health and Care Excellence (NICE).

Are there any side effects to medical cannabis?​

Potential side effects depend on the specific strain, dosage, and the individual biology of the patient.

 

Possible side effects can include:

 

■ Dry mouth
■ Dizziness
■ Dry eyes
■ Impaired judgement
■ Paranoia or anxiety
■ Increased heart rate

 

It’s important to note that these side effects are generally mild and temporary, and most people do not experience significant problems when using medical cannabis. If you have been prescribed medical cannabis and are experiencing significant side effects, be sure to discuss this with your Treat It specialist doctor. They can help you determine the best course of treatment for your specific needs.

Is medical cannabis addictive?​

It is important to note that while the vast majority of people who use cannabis do not develop an addiction to it, some people may experience a dependence on cannabis, particularly if they use it heavily and over a long period of time.

According to some studies, the risk of developing a cannabis use disorder or addiction is generally lower than 10%.

Cannabis use disorder is characterised by the inability to stop using cannabis despite experiencing negative consequences as a result of its use. Cannabis use disorder can range from mild to severe, and it may develop into addiction in some cases.

However, it is important to note that the risk of developing a cannabis use disorder or addiction is generally lower than the risk associated with the use of other substances, such as alcohol or opioids.

Additionally, the potential negative consequences of cannabis use disorder or addiction can be managed and treated successfully with appropriate medical care.

It is important for medical cannabis patients to be aware of the potential for cannabis use disorder or addiction and to use cannabis responsibly as part of their treatment plan. If you have concerns about your cannabis use, it is important to speak with a healthcare professional for guidance and support.

Can I drive while using medical cannabis?
Cannabis may produce undesirable effects such as dizziness and drowsiness which may impair judgement and performance of skilled tasks. Patients should not drive, operate machinery or engage in any hazardous activity if they are experiencing any significant central nervous system (CNS) effects such as dizziness or drowsiness.